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If you experience an issue with on-prem, generate a tarball of system logs.

To generate a tarball of system logs:

  1. Log in to the on-prem configuration interface.

  2. Click Terminal.

    The Terminal page appears.

  3. Run the following command:

    sudo sosreport --batch --log-size=1 --name=sosreport --tmp-dir=/tmp/

    On-prem saves a tarball in your /tmp directory.

What to do next:

  • Contact Tenable Professional Services or Tenable Support for assistance.

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