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Troubleshooting

If you experience an issue with Tenable.io on-prem, generate a tarball of system logs.

To generate a tarball of system logs:

  1. Log in to the on-prem configuration interface.

  2. Click Terminal.

    The Terminal page appears.

  3. Run the following command:

    sudo sosreport --batch --log-size=1 --name=sosreport --tmp-dir=/tmp/

    On-prem saves a tarball in your /tmp directory.

What to do next:

  • Contact Tenable Professional Services or Tenable Support for assistance.

Copyright 2017-2018 Tenable, Inc. All rights reserved. Tenable Network Security, Nessus, SecurityCenter, SecurityCenter Continuous View and Log Correlation Engine are registered trademarks of Tenable, Inc. Tenable, Tenable.io, Assure, and The Cyber Exposure Company are trademarks of Tenable, Inc. All other products or services are trademarks of their respective owners.