Create a Jira Ticket

Required User Role: Basic, Scan Operator, Standard, Scan Manager, Administrator, or Custom Role

Within Tenable Exposure Management, you can create tickets based on findings directly from the Findings page. These tickets help you to address vulnerabilities in your environment and ensure work items for vulnerability findings are being created and assigned quickly and effectively.

To create a Jira ticket based off of a finding:

1. In Tenable Exposure Management, access the Findings view.

2. In the findings list, select the check box next to each finding you want to include in the ticket.

3. In the upper-right corner of the page, click Take Action.

   A drop-down menu appears.

4. Click Create Jira Ticket.

   The Open a Jira Ticket page appears.

   

5. From the Aggregation Behavior drop-down box, select how you want Tenable Exposure Management to aggregate tickets for the finding:

   • Create a new jira ticket for each finding — Every time a finding appears, a new ticket gets created in Jira.

     The configuration options on the page update based on your selection.

     1. From the Project drop-down box, select the Jira project in which you want tickets to be created.
     2. From the Work Type drop-down box, select the type of ticket you want to create in Jira, for example, Task or Epic.

        The remaining configuration options update based on your selection.

     3. Configure the ticket creation options. Depending on the Work Type, these can include, but are not limited to:

        Tip: For more information about Jira ticket creation fields and options, see Configuring Built-In Fields in the Administering Jira Applications Support Guide.

        Option	Description
        Project drop-down box	Select the Jira project in which you want tickets to be created.
        Assignee drop-down box	Select the user to which you want to assign the ticket.
        Attachment drop-down box	Where applicable, select any attachments you want to include in the ticket.
        Team text box	Type the team name to which you want to assign the ticket.
        Due Date text box	Type the date at which the work for the ticket is due. Optionally, click the button and select a date from the calendar.
        Labels text box	Type any custom tags you want to apply to the ticket for flexible categorization and filtering.
        Priority drop-down box	Select the priority you want to assign to the ticket, for example, Low or High.
        Reporter drop-down box	Select the user you want to assign as the reporter of the ticket.

   • New findings create subtasks on an existing ticket — Every time a finding appears, a subtask gets created on an existing Jira ticket.

     The configuration options on the page update based on your selection.

     1. Configure the following options:

        Tip: For more information about Jira ticket creation fields and options, see Configuring Built-In Fields in the Administering Jira Applications Support Guide.

        Option	Description
        Project drop-down box	Select the Jira project in which you want subtasks to be created.
        Existing Jira Ticket drop-down box	Select the existing Jira ticket on which you want subtasks to be created.
        Assignee drop-down box	Select the user to which you want to assign the subtask.
        Attachment drop-down box	Where applicable, select any attachments you want to include in the subtask.
        Team text box	Type the team name to which you want to assign the subtask.
        Due Date text box	Type the date at which the work for the subtask is due. Optionally, click the button and select a date from the calendar.
        Labels text box	Type any labels you want to assign to the subtask.
        Priority drop-down box	Select the priority you want to assign to the subtask, for example, Low or High.
        Reporter drop-down box	Select the user you want to assign as the reporter of the subtask.

6. Click Create Ticket.

   Tenable Exposure Management creates the ticket within Jira based on the selected finding data. It can take up to 10 minutes to see the updated ticket information in both Tenable Exposure Management and Jira.