Troubleshooting

The configuration page shows error message “Failed due to proxy error or invalid credentials. Check logs for more detail.”

Verify that you entered valid credentials for the configuration or proxy.

New configuration shows error message “Failed due to network connection timeout or Failed Proxy Authentication or Invalid server address. Check logs for more details.”

This occurs when either the internet for the virtual machine (VM ) is down, proxy authentication needs more credentials to proceed, or the provided server address is Invalid. Verify that the internet for your VM is operational, the entered proxy credentials are valid, and the server address is correct.

New configuration shows error message “Authorization service token is not valid.”

You entered a wrong authorization service token. Enter the correct service token.

An alert pop up shows error message “Check if the configuration page details are filled.”

Check that you correctly configured your Tenable.io or Tenable.sc account.

An alert pop up with message “Failed due to network connection timeout or Failed Proxy Authentication. Check logs for more details.”

This occurs when you have an internet connectivity problem on the VM or proxy authentication failed. Verify the Internet is on and valid proxy credentials are entered.

An alert pop up with message “Failed due to Invalid credentials.”

This occurs when Tenable.io or Tenable.sc credentials are updated in the Tenable system, but the updates are not made on Tenable App For QRadar configuration page. Add the updated credentials to the configuration page.