ITSM Additional Settings

Note:Tenable does not support Domain Separation because it requires data management at the individual domain level of a multi-level domain. Domain Separation is a specialty product for ServiceNow and the Tenable app suite features a single un-layered domain for the average enterprise implementation.

Use the settings options to maximize control and troubleshoot.

  1. In ServiceNow, navigate to Tenable for ITSM > Configuration > General Settings.
  2. Select the Show Advanced Settings check box.

    Here you can view/edit:

    • Max job log age (days)
    • Max job wait time (days)
    • Analysis import set name (Name of the Scheduled Import Set that is used to import data)
  3. In the Application menu, administrators can access modules to administer the application:
    • Plugins: A list of imported plugins.
    • Vulnerabilites: A list of imported vulnerabilities.
    • Incidents: A list of integration created incidents.
    • Diagnostics
      • Queued Actions.

Create an Incident from a Record

See the ITSM Optional Configuration section.