VR Settings

Use the settings options to maximize control and troubleshoot.

To access the VR Settings:

  1. Log in to ServiceNow.
  2. In the left-hand menu, click Tenable Connector.

  3. In the sub-menu, click Connectors.

    The Tenable Connectors page appears.

  4. Click the Tenable connector you want to use: Tenable.ot.

    The Tenable Connector page appears.

  5. In the VR Settings section, you can view/edit:

    Name Purpose Default Value
    VR Logging Level

    Used to set Logging Level for VR files.

    		 Errors Only (Recommended)
    VR Max Cumulative Log Entries Used to set the max entries allowed per system log. 200
    VR Max Cumulative Log Size

    Used to set the max string length allowed per system log.

    		 20000
    VR Plugin Chunk Size

    Used to set the limit of imported VR plugins per Job Chunk

    Note: If your import is failing due to a size limit error, reduce this number by 25 and retest. Repeat until you do not experience any size limit errors
    		 Tenable.ot: 200
    VR Plugin Import Thread Limit Used to set the limit of VR plugin Job Chunks that can be importing at the same time. 4
    VR Vulnerability Chunk Size

    Used to set the limit of imported VR vulnerabilities per Job Chunk.

    Note: If your import is failing due to a size limit error, reduce this number by 25 and retest. Repeat until you do not experience any size limit errors.
    		 Tenable.ot: 200
    VR Vulnerability Import Thread Limit

    Used to set the limit of VR vulnerability Job Chunks that can be importing at the same time.

    		 8

  6. In the left-hand menu, you can configure the following settings:

    • Advanced

      • Transform Maps: Defines how VR and Plugin data imports from Tenable are mapped to ServiceNow tables.

        Caution:  We do not support changes made to Transform Maps. If you want to customize your Transform Maps options, we recommend you contact your ServiceNow Administrator.