Create a User

Last Updated: December 19, 2024

You can assign create the various Tenable user roles in the ServiceNow platform.

Required User Role: Administrator

User Permissions For Non-Domain Separated Instances

Username (example)	Role
admin	canvas_user cmdb_inst_admin connection_admin x_tsirm_tio_itsm.admin x_tsirm_tio_now.domain_separation_admin x_tsirm_tio_vr.admin

To create a Tenable user and assign the role to it:

1. Navigate to Organization > Users.

2. Click the Users module.

   The Users list appears.

3. Click New.

   A New User form appears.

4. Fill in the form.

   Note: The values for User ID title, and email address shown in the following table are example values.

   Field	Description
   User ID	The unique user ID for the role in your ServiceNow Platform instance. (For example, "tenable_admin")
   First Name	The first name of this user.
   Last Name	The last name of this user.
   Title	Job title, or role, of this user. (For example, "Tenable admin")
   Password	The unique password created for this role.
   Email	The unique email address for this user.

5. Click Submit.

   Note: Once the New User form is submitted, you can assign the role.

6. In the Users list in the User ID column, click the name of the new user you created.

   The new user record appears and the Set Password user interface is visible in the form view of the record.

7. Click the Set Password user interface action.

   A new pop-up appears.

8. Click Generate.

   Note: This generates a unique password for the created user that must be changed upon first login.

9. Copy and safely store the generated password.

10. Close the pop-up.

11. In the Users list in the User ID column, click the name of the new user you created.

12. In the Roles section, and click Edit.

13. Add the roles in the Collection field of the Edit Member form.

14. In the Collection column, select roles mentioned in the User Permissions For Domain Separated Instances table and move them to the Roles List.

15. Click Save.