Troubleshooting

• In %ADAPTIVACLIENT%\logs\componentlogs, review the PatchingAdmin.log and look for a line like the following: INFO - Products :: Scanned status [NOT INSTALLED] for [1000006900]

• Solution

  1. Check for the existence of the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\CompatMarkers\

  2. Review the subkey GE24H2.

  3. If there are any items starting with Blocked with a value of 1, the device cannot be upgraded.

  4. Remediate any issues and re-scan.

After the installation of the Tenable Patch Management server, you must install the TPM client on this machine as well. Continue with Client Installation on the Server.

Note: You may need to select Reset Data – which requires the scanning of All Software.

If the registry key does not exist, open a Command Prompt as Administrator and manually run the following command. This evaluates the device and create the registry key.

%windir%\System32\CompatTelRunner.exe -m:appraiser.dll -f:DoScheduledTelemetryRun

This command should be scheduled to run automatically. Review the following if changes have been made to the default Task Scheduler Library.

1. Open Task Scheduler.

2. Navigate to Task Scheduler Library > Microsoft > Windows and select Application Experience.

3. In the details pane, select the Microsoft Compatibility Appraiser task.

4. Review the Last Run Time and Last Run Result.

If you need help, contact Tenable Support.

• One possible issue is the lack of disk space. The Feature Update process will not run unless there is 50GB of free disk space.

In %ADAPTIVACLIENT%\logs\componentlogs, review the ContentCache.log and look for a line like the following:

INFO - Drive [C] is having actualFreeSpace Including Progress [###]

The ### needs to be larger than 52428800000 bytes.

If you need help, contact Tenable Support.