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Configure the Tenable Connector

Tenable Connector is the API connector between your ServiceNow instance and Tenable.io/Tenable.sc. As the Tenable platforms receive new API requests, the requests are added to the connector for the other apps to use.

Note: You must be logged in with a ServiceNow account that has the x_tsirm_tio_cmdb.admin role to perform the setup process.

Note: The ServiceNow configuration only supports Tenable.sc versions 5.7 and later.

To configure the Tenable connector for Tenable.io/Tenable.sc:

  1. Log in to ServiceNow.
  2. Navigate to Tenable for Connector > Connectors.

  3. Delete any default connectors.

    Note: Tenable does not recommend using the default connector because it uses predefined ServiceNow sysids that can be overwritten during the upgrade process.

  4. In the upper-right corner of the page, from the application picker drop-down box, select Global. For more information, see ServiceNow Scoped Application.
  5. Click New.
  6. Do one of the following:
    • From the Tenable Product drop-down box, select Tenable.io.

      1. Select the Active check box.
      2. In the Name text box, type a name that describes your enterprise environment.
      3. In the Access Key text box, type the access key provided by your Tenable administrator.
      4. In the Secret Key text box, type the secret key provided by your Tenable administrator.
      5. Click Test the Connector.

        Note: If the connector test fails, check your API Keys and retest the connector.

      6. Click Update.

        The Tenable connector starts syncing ServiceNow configuration items to Tenable.io.

    • From the Tenable Product drop-down box, select Tenable.sc.

      1. Select the Active check box.
      2. In the Name text box, type a name that describes your enterprise environment.
      3. Click the lock button next to the Address text box.
      4. In the Address text box, type an IP address or DNS name for the connector.
      5. Click the lock button a second time to lock the address.
      6. In the MID Server text box, search for and select a MID server that can access your Tenable.sc server.
      7. In the API Username text box, type the API username provided by your Tenable administrator.
      8. In the API Password text box, type the API password provided by your Tenable administrator.
      9. Click Test the Connector.

        Note: If the connector test fails, check your API username and password and retest the connector.

      10. Click Update.

        The connector starts syncing ServiceNow configuration items to Tenable.sc.

      11. In the Related Links section, click Download Queries for Connector.

        ServiceNow downloads the queries for the Tenable connector.

Copyright © 2019 Tenable, Inc. All rights reserved. Tenable, Tenable.io, Tenable Network Security, Nessus, SecurityCenter, SecurityCenter Continuous View and Log Correlation Engine are registered trademarks of Tenable, Inc.. Tenable.sc, Lumin, Assure, and the Cyber Exposure Company are trademarks of Tenable, Inc. All other products or services are trademarks of their respective owners.