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Reset a Locked Account

Steps

  1. Depending on your operating system, use the following command:

    Operating System

    Command

    Linux

    # rm /opt/pvs/var/pvs/users/<locked account name>/hash.lockedout

    Windows

    del C:\ProgramData\Tenable\PVS\pvs\users\<locked_account_name>\hash.lockedout

    macOS

    # rm /Library/PVS/var/pvs/users/<locked account name>/hash.lockedout

    Tip: Alternatively, a user with administrative privileges can navigate to this directory and manually delete the hash.lockedout file.

  2. After deleting the hash.lockedout file, if needed, a user with administrative privileges can follow the steps under Modify a User Account to reset the user's password.

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