Contacts

The Contacts page in the Tenable Account Management portal lists all of the Tenable contacts associated with your account. This page includes active and inactive contact information.

To access the Contacts page:

  1. In the left navigation menu, click Contacts.

    2. The My Contacts page appears.

Tip: Use the search bar at the top of the page to filter the list and search for specific contacts.

The Contacts list includes the following information:

  • Status — The status of the contact, for example Active or Disabled.

  • Name — The full name of the contact.

  • Email — The email address associated with the contact.

  • Manage Contacts — Indicates whether or not the contact can manage other contacts within the Tenable Appliance portal.

  • Manage Cases — Indicates whether or not the contact can manage customer support cases, including their own.

  • Manage Services — Indicates whether or not the contact can manage services and trainings within Tenable Professional Services.

  • Contact Role — The role associated with the contact, for example Primary or Community.

    Note: In this context, Primary means primary contact.

On the Contacts page, you can manage contacts in the following ways:

To add a new contact:

  1. In the upper-right corner of the My Contacts page, click Manage Contacts.

    A menu appears.

  2. Click Add Contact.

    The Add New Contact window appears.

  3. In the First Name text box, type the first name of the contact.

  4. In the Last Name text box, type the last name of the contact.

  5. In the Email text box, type the email address associated with the customer.

  6. From the Customer drop-down, select the customer to which you want to assign this contact. The list auto populates with available customers.

  7. In the Contact Permissions section, select the contact permissions you want to assign the new contact:

    • Primary Contact — This contact a the primary contact for the customer account. They have all access to the account, including the ability to manage contacts, services, trainings, and products.

    • Manage Contacts — This contact can manage other contacts within the Tenable Account Management portal.

    • Manage Services & Training — This contact can manage Tenable Professional Services and Trainings.

  8. In the Case Management section, select the case management permissions you want to assign the new contact:

    • No Access — This contact cannot access or manage any customer support cases.

    • Manage Own Cases — This contact can access and manage their own customer support cases.

    • Manage All Cases — This contact can access and manage all customer support cases.

    Note: These permissions also grant access to chat support functionality.

  9. Click Submit.

    The Tenable Account Management portal saves your changes, and the contact appears in the list on the My Contacts page.

You can edit a contact to change its permissions, as well as to deactivate it.

To edit a contact:

  1. In the Contacts list, in the row for the contact you want to edit, click the button.

    A menu appears.

  2. Click Edit Contact.

    The Edit Contact window appears.

  3. Make any desired updates to the contact configuration. For more information on these settings, see Add a Contact.

  4. Click Submit.

    The Tenable Account Management portal saves your changes to the contact.