Tenable Core

Collect Diagnostics Report

Use this section when troubleshooting software crashes, service failures, or installation errors.

To generate a diagnostic report for troubleshooting:

  1. Log in to Tenable Core via the user interface.

    The Tenable Core web user interface page appears.

  2. In the left navigation bar, click Diagnostic Reports.

    The Diagnostic Reports page appears.

  3. Click the Run report button.

    A list appears as the report generates.

    When the report is complete, the status displays Done.

  4. Click the Download button next to each report that you want to download.

    Note: If you have enabled the setting to password encrypt your downloads, type the password when prompted. You must provide this password to Tenable Support along with the file.

    Tenable Core saves the report.

Note: These steps collect diagnostic information for Tenable Core, not the Tenable product configured with Tenable Core (for example, Tenable Security Center or Tenable Nessus).