Tenable One OT Exposure

Collect Diagnostics File

Use this section when troubleshooting software crashes, service failures, or installation errors.

To generate a diagnostic report for troubleshooting:

1. In the left navigation bar, go to Inventory > All Assets.

   The All Assets page appears.

   

2. In the All Assets table, select one or more assets to export in the diagnostics report.

3. Do one of the following:

   • For a single asset: In the upper-right corner, click Actions > Export Diagnostics.

   • For multiple assets: In the upper-right corner, click Bulk Actions > Export Diagnostics.

   

   Tenable One OT Exposure downloads the diagnostics report for the selected asset or assets. The diagnostics report is a tar.gz file and includes the asset details in a .json file.

   The diagnostics report name includes the name of the asset, timestamp, and the Tenable One OT Exposure version. Examples:

   • For a single asset: TOTS_Rouge_3.19.15_2024-06-03T07_05_27.tar.gz

   • For multiple assets: TOTS_AssetsReport_3.19.15_2024-06-03T07_17_54.tar.gz

4. Extract the diagnostics report and share it with Tenable Support for further analysis.