Troubleshooting and Frequently Asked Questions

The following are some common errors and questions users may encounter when configuring and managing mobilization initiatives.

How long does it take to see initiative/ticket data?

For initiatives created within Tenable Vulnerability Management:

• Newly created initiatives and their data appear in the user interface within minutes.

• Existing initiatives automatically update once every 24 hours, or when there is a change to the initiative scope that triggers on-demand metric recalculation.

  Tip: In Tenable Vulnerability Management, you can view the time at which an initiative's metrics were last calculated in the Initiative Overview section.

• Due to data caching policies, the following project-related updates made within Jira can take up to an hour to appear within Tenable Vulnerability Management:

  • List of projects

  • Project details

  • Users with access to a project

  • Issue types for a project

  • Priority schemes

For tickets created within Tenable Exposure Management:

• It can take up to 10 minutes to see the newly created and updated ticket information in both Tenable Exposure Management and the ticketing system.