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NNM server does not appear to be operational
Log in to Tenable.sc as an administrator user.
- Verify that the NNM server appears as Unable to Connect under Status.
- SSH to the remote NNM host to make sure the underlying operating system is operational.
Confirm that the NNM is running (Linux example below):
# service pvs status
NNM is stopped
NNM Proxy (pid 3142) is running
If the NNM service is not running, start the service:
# service nnm start
Starting NNM Proxy [ OK ]
Starting NNM [ OK ]
Cannot add a NNM server
Confirm that the NNM proxy is listening on the same port as Tenable.sc (port 8835 by default):
# ss -pan | grep 8835
tcp 0 0 0.0.0.0:8835 0.0.0.0:* LISTEN 406/pvs
- Check connectivity by telnetting from the Tenable.sc console into the NNM server on port 8835 (the NNM listening port). If successful, the response includes: Escape character is '^]'.
No vulnerabilities are being received from the NNM server
- Ensure that the NNM service is running on the NNM host.
- Ensure that the NNM appears in Tenable.sc under Resources > Passive Scanners and that the status of the NNM appears as Working.
- Click Edit to ensure that the IP address or hostname, port, username, password, and selected repositories for the NNM are correct.
- Edit any incorrect entries to their correct state.
- Click Submit to attempt to reinitialize the NNM scanning interface.
NNM plugins fail to update
- Manually test a plugin update under Plugins with Update Plugins.
If successful, Passive Plugins Last Updated updates to the current date and time.
- Ensure that the Tenable.sc host allows outbound HTTPS connectivity to the NNM Plugin Update Site.
- For all other NNM plugin update issues, contact Tenable Support.