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Open a Ticket

You can use tickets within SecurityCenter to coordinate the assessment and remediation of vulnerabilities and security events.

You can configure a ticket from an analysis page, or from the Tickets page. For more information about the options to configure, see Tickets.

To open a ticket from an analysis page:

  1. Log in to SecurityCenter as an organizational user with appropriate permissions. For more information, see User Roles.

  2. Click Analysis > Vulnerabilities or Analysis > Events.

    The Vulnerability Analysis or Event Analysis page appears.

  3. In the upper-right corner, click the Options drop-down box.
  4. Click Open Ticket.
  5. In the Name box, type a name.
  6. (Optional) In the Description box, type a description.
  7. (Optional) In the Notes box, type a note to the assignee.
  8. In the Assignee drop-down box, select an assignee.
  9. In the Classification drop-down box, select a classification.
  10. Click Submit.

To open a ticket from the Tickets page:

  1. Log in to SecurityCenter as an organizational user with appropriate permissions. For more information, see User Roles.

  2. Click Workflow > Tickets.

    The Tickets page appears.

  3. Click Add.
  4. In the Name box, type a name.
  5. (Optional) In the Description box, type a description.
  6. (Optional) In the Notes box, type a note to the assignee.
  7. In the Assignee drop-down box, select an assignee.
  8. In the Classification drop-down box, select a classification.
  9. (Optional) Click Add Query View.
  10. Click Submit.

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