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Run a Diagnostic Scan

If you experience issues with an active scan, Tenable Support may ask you to run a diagnostic scan to assist with troubleshooting. After SecurityCenter runs the diagnostic scan, download the diagnostic file and send it to Tenable Support.

Before You Begin

To run a diagnostic scan:

  1. Click Scans > Active Scans.
  2. Locate the scan and click the gear icon drop-down menu.
  3. Click Run Diagnostic Scan.

    Note: You must resolve repository errors before running diagnostic scan.

  4. Type a Diagnostic Target, the IP address for a target in the scan's policy.
  5. Type a Diagnostic Password to secure the diagnostic file.
  6. Click Submit.

    The diagnostic scan runs and finishes.

  7. Click Scans > Scan Results.
  8. Locate the diagnostic scan and confirm that the scan finished without errors.
  9. Click the gear icon drop-down menu.
  10. Click Download Diagnostic Info.

    The diagnostic scan file downloads.

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