You are here: Ticket

/ticket

Methods

GET

Gets the list of Tickets.

Fields Parameter

The fields parameter should be specified along the query string, and it takes the syntax

?fields=<field>,...

Allowed Fields

*id

**name

**description

creator

owner

assignee

ownerGroup

assigneeGroup

queries

classification

status

notes

assignedTime

resolvedTime

closedTime

createdTime

modifiedTime

canUse

canManage

canRespond

Legend

* = always comes back

** = comes back if fields list not specified on GET all

Request Parameters

None

Filter Parameters

usable - The response will be an object containing an array of usable Tickets. By default, both usable and manageable objects are returned.

manageable - The response will be an object containing all manageable Tickets. By default, both usable and manageable objects are returned.

Example Response

{

"type" : "regular",

"response" : {

"usable" : [

{

"id" : "1",

"name" : "TestTicket",

"description" : ""

}

],

"manageable" : [

{

"id" : "1",

"name" : "TestTicket",

"description" : ""

}

]

},

"error_code" : 0,

"error_msg" : "",

"warnings" : {},

"timestamp" : 1423499298

}

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