Generate a Diagnostics File

Required User Role: Administrator

Tenable Support may ask you to generate a diagnostics file to assist with troubleshooting. The debug.zip diagnostics file contains files related to the selected chapters. For more information about diagnostics file options, see Diagnostics File Options.

For more information about Tenable Security Center diagnostics, see Diagnostics Settings.

To generate a diagnostics file for Tenable Support:

  1. Log in to Tenable Security Center via the user interface.

  2. In the left navigation, click System > Diagnostics.

    The Diagnostics page appears.

  3. In the Diagnostics File section, click Create Diagnostics File.

    The page updates with options to configure the diagnostics file.

  4. In the General section, if you want to omit IP addresses from the diagnostics file, click to enable the Strip IPs from Chapters toggle.
  5. In the Chapters section, click the toggles to enable or disable the chapters you want to include in the diagnostics file.

  6. Click Generate File.

    Tenable Security Center generates the diagnostics file.

  7. Click Download Diagnostics File.

    The debug.zip file downloads.

What to do next:

  • Share the debug.zip file with Tenable Support for troubleshooting.