Ticket Options
The following options are available when you create or edit a ticket in Tenable Security Center Director.
| Option | Description |
|---|---|
| General | |
|
Name |
Name assigned to the ticket. |
|
Description |
Descriptive text for the ticket. |
|
Notes |
Notes for the ticket assignee. |
|
Assignee |
User that the ticket is assigned to. Note: If the ticket assignee is deleted, the ticket is automatically reassigned to the assignee’s owner along with a notification message indicating that the ticket has been reassigned. |
|
Status (Available during edit) |
The following ticket statuses become available after a ticket has been created and are available from the Edit Ticket page:
|
|
Classification |
The ticket classification: Information, Configuration, Patch, Disable, Firewall, Schedule, IDS, Accept Risk, Recast Risk, Re-scan Request, False Positive, System Probe, External Probe, Investigation Needed, Compromised System, Virus Incident, Bad Credentials, Unauthorized Software, Unauthorized System, Unauthorized User, and Other. |
| Query Views | |
|
Add Query View |
Click to choose a query for the ticket assignee to help provide context for coming up with a resolution. |