Open a Ticket

Required User Role: Organizational user with appropriate permissions. For more information, see User Roles.

You can use tickets within Tenable Security Center Director to coordinate the assessment and remediation of vulnerabilities and security events.

You can configure a ticket from an analysis page, or from the Tickets page. For more information about the options to configure, see Tickets.

  1. Log in to Tenable Security Center Director via the user interface.

  2. Click Analysis > Vulnerabilities.

    The Vulnerabilities appears.

  3. From the toolbar, click More > Open Ticket.

    The Open Ticket pane appears.

  4. In the Name box, type a name.

  5. (Optional) In the Description box, type a description.

  6. (Optional) In the Notes box, type a note to the assignee.

  7. In the Assignee drop-down box, select an assignee.

  8. In the Classification drop-down box, select a classification.

  9. Click Submit.

    Tenable Security Center Directorcreates the ticket.

  1. Log in to Tenable Security Center Director via the user interface.

  2. Click Workflow > Tickets.

    The Tickets page appears.

  3. Click Add.

  4. In the Name box, type a name.

  5. (Optional) In the Description box, type a description.

  6. (Optional) In the Notes box, type a note to the assignee.

  7. In the Assignee drop-down box, select an assignee.

  8. In the Classification drop-down box, select a classification.

  9. (Optional) Click Add Query View.

  10. Click Submit.

    Tenable Security Center Director creates the ticket.