Create a Ticket for an Issue

You can create a Jira ticket for an issue. The Jira ticket allows you to assign and track the issue until its resolution.

Before you begin:

To create a ticket for an issue:

  1. Access Tenable Cloud Security.

  2. In the left navigation bar, click Findings.

    The Vulnerabilities page appears.

  3. Click the Misconfigurations tab.

    The Misconfigurations page shows the failing policies and the number of impacted resources along with other details.

  4. Do one of the following:

    • Select the required failing policy to view its details.

    • Use the Search box to search and select a specific failing policy.

    • Use the following filters to filter and select a specific failing policy:

      Filter Description
      Projects Filters failing policies by projects.
      Cloud Filters failing policies by cloud accounts.
      Repositories Filters failing policies by repositories.
      Severity Filters failing policies by the severity of the failing policy.
      Violations Filters failing policies by policy groups
      Source Type

      Filters failing policies by IaC or Cloud.
      • The policy details pane appears.

  5. In the Impacted resources section, select the check box corresponding to the resource for which you want to create a ticket.

    Use the following filters to select the impacted resources:

    Filter Description
    Resource type Filters the impacted resources by resource types.
    Source

    Filters the impacted resources by IaC or Cloud.
    Inference Filters the impacted resources by inference.

  6. Click Create a ticket.

    The Create a Jira ticket window appears.

  7. (Optional) Modify the Assignee and Priority of the issue.

  8. Click Submit.

    A message confirms that Tenable Cloud Security created the Jira ticket for the issue. You can click the link to the issue in the message to view the Jira ticket.

  9. On the left navigation bar, click Remediate.

    The Service Tickets tab appears and shows all the JIRA tickets.