Unlock a User Account

Tenable.io locks you out if you attempt to log in and fail 5 consecutive times.

Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.

You can unlock a user account in one of the following ways:

If a user has access to the email address specified in the user account, they can unlock their own account.
If a user no longer has access to that email address, another user with administrator privileges can reset the user's password.

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