Unlock a User Account
Tenable.io locks you out if you attempt to log in and fail 5 consecutive times.
Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.
You can unlock a user account in one of the following ways:
- If a user has access to the email address specified in the user account, they can unlock their own account.
- If a user no longer has access to that email address, another user with administrator privileges can reset the user's password.