Configure Your SLA Settings

Required User Role: Administrator

You can configure Service Level Agreement (SLA) settings to modify how Tenable calculates your SLA data.

You can view this data in the SLA Progress: Vulnerability Age widget on the Vulnerability Management Overview dashboard. For more information, see Vulnerability Management Overview Dashboard.

Note: This section describes the new interface. For information about the classic interface, see My Account (Classic Interface).

To configure your SLA settings in the new interface:

  1. In the upper-left corner, click the Menu button.

    The left navigation plane appears.

  2. In the left navigation plane, click Settings.

    The Settings page appears.

  3. Click the General tile.

    The General page appears. By default, the Severity tab is active.

  4. Configure the following options:



    Vulnerability Age SLA
    • Critical 7 days

    • High 30 days

    • Medium 60 days

    • Low 180 days

    To modify the number of days included for each severity, type an integer in the box next to Critical, High, Medium, or Low.

    Override Vulnerability Severity Metric


    Specifies whether Tenable uses VPR severity, CVSSv2 severity, or CVSSv3 severity to calculate SLA data.

    For more information about these metrics, see CVSS vs. VPR.

    Note: This option affects only the calculations displayed in the SLA Progress: Vulnerability Age widget. To modify the severity metric for all other areas of the product, see Configure Your Severity Metric.

    Vulnerability Age Metric First Seen Specifies whether Tenable uses First Seen or Published Date to calculate SLA data.
  5. Click Save. saves your SLA settings.