Unlock Your Account

Required Tenable.io Vulnerability Management User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Required Tenable.io Web Application Scanning User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Tenable.io locks you out if you attempt to log in and fail 5 consecutive times.

Note: If you no longer no longer have access to the email address specified in your account, an administrator for your Tenable.io instance can reset your password instead.

Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.

To unlock your account:

  1. On the Tenable.io login page, click the Forgot your password? link.

    The password reset page appears.

  2. In the Username box, enter your Tenable.io username.

  3. In the CAPTCHA box, type your answer to the question.

  4. Click Send.

    Tenable.io sends password recovery instructions to the email address specified in your user account.

  5. Reset your password using the instructions in the email message. See Password Requirements for more information.