Agent Group Filters

You can use the filters listed below to filter agent groups in the Agent Groups tab.

Category Operator Value
Name

is equal to

is not equal to

contains

does not contain

 In the text box, type the name of the agent group.
Creation Date

earlier than

later than

on

not on

 In the text box, type the date on which the agent group was created.
Last Modified

earlier than

later than

on

not on

In the text box, type the date on which the agent group was last modified.

Modifications include:

  • You modified the agent name or description.
  • You added an agent to the group.
  • You removed an agent from the group.