Error Messages

For Tenable.sc API status codes, see the Tenable.sc API Guide.

Scanning

For more information about creating, modifying, and launching scans, see Configure Scans.

For more information about statuses, see Nessus Scanner Statuses, Scan Result Statuses, and View Your Scan Zones.

Code Message Recommended Action
14 Progress handler has died. Your system processes may be overloaded during the scan. Confirm your available system resources and re-run the scan.
14 Error creating Email notifying User '<username'> of Scan launch.

Do any of the following:

  • Confirm the alert specifies one or more valid email addresses. For more information, see Email.

  • Confirm the jobqueue database is not locked.

14 Error creating Email notifying User '<username>' of Scan completion.
60 Available Zones do not cover any accessible Scan IPs for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>).

For troubleshooting assistance, see the knowledge base article.

62 No scanners ready to scan The scan may be using incorrect or insufficient credentials, or may be blocked by another issue. For troubleshooting assistance, see the knowledge base article.
64 Scan #<scanDefinitionID> is disabled. You may have insufficient permissions to run the scan. For troubleshooting assistance, see the knowledge base article.
64 Scan Policy #<scanPolicyID> in Scan #<scanDefinitionID> is disabled.
70 Unable to launch Scan progress process

Tenable.sc is unable to fork the running scan process. You may need to raise the stack size for the tns user. Contact your system administrator for assistance.

102 Could not open '<nessusFile>' for writing. Tenable.sc may have insufficient disk space. Free up disk space in Tenable.sc, as described in the knowledge base article.
106 Error getting contents of AuditFile '<auditFileName>' for Scan job #<scanJobID>.

Tenable.sc cannot access the audit file definition. Do any of the following: 

  • Verify the specified audit file is valid.

  • Create a new audit file to use with the scan.

For more information, see Audit Files.

106 Error creating temp SCAP directory '<scapDir>'. Tenable.sc may have insufficient disk space. Free up disk space in Tenable.sc, as described in the knowledge base article.
106 Error creating temp OVAL directory '<ovalDir>'.
106 Error creating temp directory '<tempDir>'.
106 Error untaring SCAP results file '<file>' (rc = $rc).
106 Error moving <type> result file '<curFile>' to '<newFile>'.
106 Unable to get current working directory.
106 Failed to change to the SCAP directory for zipping.
106 Error building SCAP results file '<scapFile>' (rc = <zipReturnCode>).
106 Failed to change back to originating directory.
106 Unable to get current working directory.
106 Failed to change to the OVAL directory for zipping.
106 Error building OVAL results file '$ovalFile' (rc = $rc).
106 Failed to change back to originating directory.
106 No results file found for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>).

Tenable.sc cannot locate /opt/sc/data/scans/#jobID/results.xml. Verify the following:

  • /opt/sc/data/scans/#jobID/results.xml is in the correct directory.

  • The tns user can access the file and directory.

106 Error creating new VDB directory for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>). Verify the tns user can access the following directory: /opt/sc/orgs/#orgID/VDB/#dateOfScan/.
106 Error moving results for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>).
145 Error reading AuditFile '' for Scan job #<scanJobID>. Unable to retrieve AuditFile #<auditFileID>" Add an audit file to the scan policy, then re-run the scan. For more information, see Audit Files and Scan Policies.
146 Unable to find template maps for Policy template #<policyTemplateID>. Check for any errors with the last plugin update. If needed perform another plugin update. For more information, see Offline Tenable.sc Plugin and Feed Updates.
146 Diagnostic target is outside IPs of original Scan. The scan target is not included in the scan configuration. If you want to include the target in the scan, update the scan settings and then re-run the scan.
146 Diagnostic target is not a single host. The target of the diagnostic scan must be a single IP or FQDN. Update the scan configuration, then re-run the scan.
146 Zone Selection is locked but no Zone is specified. You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.
146 Zone Selection is selectable but no Zone is specified.
146 Entered IPs and Assets are empty. One or more scan targets do not exist in the selected import repository. For troubleshooting assistance, see the knowledge base article.
146 Scan IPs are restricted. You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.
146 Scan IPs are not within your accessible range. You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.
146 The number of Scan IPs is too large (more than 2^24 unique IPs). Reduce the number of scan targets and re-run the scan.
147 Job #<scanJobID> not found. Confirm the jobqueue database is not locked, then re-run the scan.
201 Error Setting up Scan database. <details>

Do any of the following, then re-run the scan:

  • Confirm you have adequate disk space.

  • Confirm the tns user can access /opt/sc/data/scans/#jobID/

201 Error creating Scan database tables. <details>

Do any of the following, then re-run the scan:

  • Confirm you have adequate disk space.

  • Confirm the tns user can access /opt/sc/data/scans/#jobID/

  • Confirm there are no corrupted databases

400 Scan job #<scanJobID> stopped due to scanner inactivity. Your system processes may be overloaded during the scan. Confirm your available system resources and re-run the scan.
65536 Failed to resolve <numFailed> scan target hostnames in Scan #job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>)." Tenable.sc cannot resolve the specified scan target hostnames. For troubleshooting assistance, see the knowledge base article.
65536 Unable to scan <numRestrictedTargets> Restricted target<plural> in Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>). You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.
65536 Unable to scan <numInaccessibleTargets> target(s) outside your accessible ranges in Scan #job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>). You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.
65536 Usable Zones fail to cover <unscannableCount> accessible Scan IP<plural> for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>).

You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.

65536 Available Zones do not cover accessible Scan IPs for Scan job #<jobIDorPID> ('<scanDefinitionName>' - #<scanDefinitionID>).

You may have insufficient permissions to run the scan, or you may need to adjust your scan configuration. For troubleshooting assistance, see the knowledge base article.