Unsuccessful Upgrades

If you are unsuccessful with your Tenable App for ServiceNow upgrade, you can complete it again:

  1. Navigate to System Definition > Plugins and search for the Tenable apps.

  2. For each Tenable app (Tenable Connector, Tenable for Assets, Tenable for VR, Tenable for ITSM), click the Menu icon on the application tile.

  3. Click Repair.

  4. In the Activate Plugin dialog box, click Repair.

  5. After you repair the apps, they are back to a newly installed state, and you can review the skipped changes again. See Review and Resolve Skipped Changes in the Upgrade the Tenable Applications documentation.