Prerequisites

Before you begin, ensure you have completed the following prerequisites.

Jira

Before you create tickets within Jira via Tenable products, you must have the following:

  • A Jira user with the following permissions:

    Jira Permission

    		 Purpose in Exposure Response Custom Context Atlassian Documentation
    "ASSIGNABLE_USER" User Validation Ensures the dedicated integration user is a valid assignee within the project, which is often a prerequisite for using "ASSIGN_ISSUES". Assignable User Permissions
    "ASSIGN_ISSUES" Work Assignment Allows the integration to assign the newly created ticket to the designated user or group specified in the Initiative configuration. Assign Issues Permissions
    "BROWSE_PROJECTS" Visibility Allows the integration to read and confirm the existence of the configured Jira project and its Issue Types. Browse Projects Permissions
    "CREATE_ISSUES" Ticket Creation

    Required to automatically generate new tickets for findings that match the Initiative's criteria (the "combination").

    		 Create Issues Permissions
    "EDIT_ISSUES" Status Synchronization Enables Tenable to update key fields, push risk data (like VPR), and change the ticket status (e.g., from Resolved to Resurfaced). Edit Issues Permissions
    "LINK_ISSUES" Audit Trail Creates the essential link between the Tenable finding and the corresponding Jira ticket, enabling the Ticket Log functionality. Link Issues Permissions

  • A Jira project with the following fields enabled for issues:

    Important: You must have at least one Jira project for the configuration to function as expected.

    • "priority",

    • "assignee",

    • "labels",

    • "summary",

    • "description",

    • "issuetype",

    • "parent",

    • "project",

    • "reporter" — To use this field, the user must also have the "MODIFY REPORTER" permission enabled.

      Tip: In Jira, navigate to Settings > System > Admin Helper > Permission Helper to confirm or provision the permission for the user.

For more information about Jira configuration, see the Tenable for Jira Cloud Integration Guide.