View Ticket Details

Required User Role: Organizational user with appropriate permissions. For more information, see User Roles.

You can view the summary details of a ticket with the name, status, creator, assignee, history, queries, description, and ticket notes.

Before you begin:

• Add a ticket, as described in Open a Ticket.

To edit a ticket:

1. Log in to Tenable Security Center Director via the user interface.

2. Click Workflow > Tickets.

   The Tickets page appears.

3. In the table, right-click the row for the ticket you want to view.

   The actions menu appears.

   -or-

   In the table, select the check box for the ticket you want to view.

   The available actions appear at the top of the table.

4. Click View.

   The View Ticket page appears. For more information, see Ticket Options.

   Section	Action
   Options drop-down box	To edit the ticket, click Edit. For more information, see Edit a Ticket.
   General	View general information about the ticket. Name — The ticket name. Description — The ticket description. Notes — The notes added for the ticket. Status — The status of the ticket. Assignee — The user assigned to the ticket. Classification — The classification selected for the ticket. Created — The date on which the ticket was created. Last Modified — The date on which the ticket was last modified. Owner — The user who created or owns the ticket. Group — The group associated with the Owner. ID — The unique identifier of the ticket.
   Query Views	The query added to help provide context for coming up with a resolution.