Error Messages

For Tenable.io API status codes, see the Tenable Developer Portal.

Scanning

For more information about creating, modifying, and launching scans, see Manage Scans. For more information about scan status values, see Scan Status.

Warning Message Recommended Action
Indexing Error Unexpected error during task processing. Targets may need to be rescanned : [scan targets] Re-run the scan for unscanned targets or targets that need to be re-scanned.
Task Initialization Error Unexpected error during initialization. Targets may need to be rescanned: [scan targets] Re-run the scan for unscanned targets or targets that need to be re-scanned.
Stalled Task A task was automatically aborted after stalling on scanner. Targets may need to be rescanned: [scan targets] Confirm the scanners are functioning properly and have enough capacity for your scans, then re-run the scan for unscanned targets or targets that need to be re-scanned.
Task Processing Error Unexpected error in processing. Targets may need to be rescanned: [scan targets] Re-run the scan for unscanned targets or targets that need to be re-scanned.
Scanner Group Error Unable to load scanner group for scanner [scanner ID]. Confirm the scan configuration contains one or more valid targets, then re-run the scan.
Job Initialization Error Unexpected error during initialization. Please check the scan targets and settings for irregularities and contact support if the problem persists. Re-run the scan.
Empty Targets No targets are configured for the scan. Confirm the scan configuration contains one or more valid targets, then re-run the scan.
Invalid AWS Targets No valid AWS targets are configured for the scan. Confirm the scan contains valid AWS scan targets and re-run the scan. For more information, see Targets.
Invalid Targets No valid targets are configured for the scan.

Confirm the scan targets meet the following criteria:

  • IP addresses use a valid format

  • Use commas to separate lists of IP addresses

  • IP addresses in target groups use a valid format

For more information, see Targets and Target Groups.

For more troubleshooting assistance, see the knowledge base article.

Invalid Target Range An invalid target range is configured for the scan: [scan targets] Correct or remove the invalid scan target range, then re-run the scan. For more information, see Targets.
Target Range Limit A target range exceeds the maximum allowed targets: [scan targets] Confirm or reduce the configured scan target range and re-run the scan. For more information, see Targets.
No Available Scanner Unable to find a scanner that is able to run the scan. Confirm you selected the correct scanner, then re-run the scan.
Empty Scanner Group The scan is configured to use a scanner group with no assigned scanners. Confirm the scanner group contains functioning scanners, then re-run the scan. For more information, see Scanner Groups.
Inactive Scanners The scan is configured to use a scanner group with no active scanners. Confirm the scanner group contains functioning scanners, then re-run the scan. For more information, see Scanner Groups.
Pending Scan Timeout The scan was unable to transition to running within the expected timeout. Confirm the selected scanner group has sufficient capacity, then re-run the scan. For more information, see Scanner Groups.
Running Scan Timeout The scan exceeded the maximum allowed runtime. The scan may be taking too long to scan some scan targets. Re-run the scan.
Concurrent Scan Limit Reached Scan could not be completed: concurrent scan limit reached for this account. Please contact customer support to upgrade your license. You reached the maximum concurrent scan limit. Re-run the scan at a later time.
Scan Job Initialization Error The scan could not be initialized. Please check the scan targets setting for irregularities and contact support if the problem persists. Tenable.io failed to launch the scan. Re-run the scan with the correct scan target. For more information, see Targets.
Target Limit The target count exceeds the maximum allowed for Tenable.io. The scan target range is too large. Confirm the scan configuration includes a valid target range, then re-run the scan. For more information, see Targets.
Unable To Route Targets Unable to find a matching scanner route for the following targets: [scan targets]

Tenable.io could not find one or more scan targets specified in the scan configuration. Do the following, then re-run the scan:

  • Confirm the scan configuration specifies the correct network

  • Confirm the scan routing configuration of the scanner groups in that network

Auto Routing Disabled The scan is configured for auto routing, but that feature is not enabled.  
Routed To Inactive Scanners The following targets were routed to a scanner group with no active scanners: [scan targets] Confirm the scanner group contains functioning scanners, then re-run the scan. For more information, see Scanner Groups.
All Inactive Scanners All targets were routed to scanner groups with no active scanners.  
Scanner Interruptions Due to detection of scanner interruptions during the scan, this scan might have run longer than expected Check the scanner settings and adjust as needed to prevent interruptions. For more information, see Scan Settings.
Paused Scan Timeout Paused scan exceeded timeout of [maximum allowed pause] days. Some tasks were aborted. Targets may need to be rescanned. The paused scan exceeded the maximum pause duration. Re-run the scan for all incomplete scan targets.
Transition Timeout Some tasks stalled when being [resumed, paused, or stopped] and were aborted. Targets may need to be rescanned. Failed to complete scan on some scan targets. Re-run the scan for all unscanned scan targets.
Notification Error Notifications for this scan may not have been sent. The scan completed, but failed to send a notification.
Invalid Tag Target Failed to resolve a target FQDN or IP from an asset in the configured tags. One or more assets in a tag configured for the scan requires an associated scan target. Confirm the tag configuration, then re-run the scan. For more information, see Tags.
No Tag Targets No valid targets were found from the configured tags.  
Scan Aborted Scan aborted because it stalled in initializing. Tenable.io aborted the scan. Re-run the scan.
Processing Error Unexpected error in processing. Tenable.io aborted the scan. Re-run the scan.
Initialization Error Unexpected error during initialization. Tenable.io aborted the scan. Re-run the scan.
Target Access Error The owner of the scan does not have access to any configured targets. You do not have the correct user permissions to run the scan. Check your user permissions and re-run the scan. For more information, see Permissions.
All Scans Aborted All active scans were aborted. Tenable.io aborted the scan due to a system abort request. Re-run the scan.
Scanner Not Found The assigned scanner was not found. Tenable.io could not find the selected scanner. Select a valid scanner and re-run the scan.
Scan Aborted An error occurred while initializing the scan. Tenable.io failed to initialize the scan. Re-run the scan.
Scan Aborted Failed to obtain plugin set information from Nessus. Tenable.io failed to download the plugin set. Re-run the scan.
Tag Targets Error Failed to obtain tag targets associated with scan. Tenable.io could not obtain the scan targets. Verify the targets and re-run the scan. For more information, see Targets.
Owner Disabled The owner of the scan is disabled. Enable the owner of the scan or transfer ownership to an enabled user. For more information, see Permissions.
Target Group Permissions The owner of the scan does not have access to all of the configured target groups. Confirm the scan owner's permissions, then re-run the scan. For more information, see Target Groups.
Scan Aborted The assigned scanner was not found. Tenable.io could not find the selected scanner. Select a different scanner and re-run the scan.
Scanner Permissions The owner of the scan does not have access to the assigned scanner. You do not have access to the selected scanner. Select a different scanner and re-run the scan. For more information, see Permissions.
Scanner Error Unexpected error retrieving the assigned scanner.  
Scanner Disabled The assigned scanner is disabled. A user disabled the selected scanner. Select a different scanner and re-run the scan.
Account Target Limit The target count exceeds the limit for this account. Please contact customer support to upgrade your license. You reached the maximum scan target limit. To increase your scan target limit by upgrading your license, contact Tenable Support.
Concurrent Scan Limit Concurrent scan limit reached for this account. Please contact customer support to upgrade your license. You reached the maximum concurrent scan limit. Re-run the scan at a later time.
No Scan Policy The scan must be configured with a scan policy. The scan requires a scan policy. Configure a scan policy, then re-run the scan.
Policy Permissions The owner of the scan does not have access to the configured policy. You do not have access to the scan policy for this scan. Re-run the scan with correct permissions. For more information, see Permissions.
Auto Routed Custom Targets Custom scan targets are not currently supported for auto routed scans. Select a specific scanner to run scans on custom targets.
Invalid PCI Scanner The PCI scan can only be launched using Tenable Cloud Scanners Use a Tenable cloud sensor to run a PCI scan. For more information, see Cloud Sensors.
Agent Group Error Unexpected error retrieving the agent groups.  
Agent Group Permissions The owner does not have access to all of the configured agent groups. You do not have access to all the agent groups selected for this scan. Select the correct groups. For more information, see Agent Groups.
No Configured Agent Groups The scan has no configured Agent Groups. Add at least one Agent Group to the scan.
Invalid Target Can't resolve target. Confirm your scan includes valid scan targets, then re-run the scan. For more information, see Targets.
Scan forbidden Rejected attempt to scan [scan target], as it violates user-defined rules.

The scan target is excluded from scans. If you want to scan this target, remove it from the exclusion and re-run the scan. For more information, see Exclusions.

Log4j DNS Failed Request Unable to resolve DNS [scan target] to check Log4j Vulnerability. Re-run the scan for unscanned targets or targets that need to be re-scanned.
Conflict Transition for indexing to pausing not supported.

The scan is completed and is now in the process of indexing. Wait for the indexing to complete.