Export Diagnostics

You can export and download the diagnostic report of an asset or an asset group that shows false positives or has any other issue. You can share this report with the Tenable Support for a detailed analysis. Depending on your needs, you can pull diagnostics directly from the asset inventory or through the Tenable Core management interface.

Export an Asset Diagnostics Report

To export the diagnostics report:

  1. In the left navigation bar, go to Inventory > All Assets.

    The All Assets page appears.

  2. In the All Assets table, select one or several assets to export in the diagnostics report.

  3. Do one of the following:

    • For a single asset: In the upper-right corner, click Actions > Export Diagnostics.

    • For multiple assets: In the upper-right corner, click Bulk Actions > Export Diagnostics.

    OT Security downloads the diagnostics report for the selected asset or assets. The diagnostics report is a tar.gz file and includes the asset details in a .json file.

    The diagnostics report name includes the name of the asset, timestamp, and the OT Security version. Examples:

    For a single asset: TOTS_Rouge_3.19.15_2024-06-03T07_05_27.tar.gz

    For multiple assets: TOTS_AssetsReport_3.19.15_2024-06-03T07_17_54.tar.gz

  4. Extract the diagnostics report and share it with Tenable Support for further analysis.

Export Tenable OT Security Diagnostic Report (Tenable Core)

You can generate and export an Tenable OT Security-specific diagnostic report from Tenable Core for troubleshooting.

Before you Begin

  • Make sure you have Administrative access.

To generate the diagnostic report:

  1. Log in to Tenable Core.

  2. In the left navigation bar, click Tenable OT Security.

    The Tenable OT Security page appears.

  3. In the OT Diagnostics section, click Collect New OT Security Diagnostic Report.

    The system generates the diagnostic report.

  4. Click Download next to the report that you want to download.

    Tenable Core downloads the report to your system. After Tenable Core generates the logs, it may take several minutes before the data appears in the debug logs.