Connector Status
The following is not supported in Tenable FedRAMP Moderate environments. For more information, see the Tenable FedRAMP Product Offering.
When you add and manage connectors in Exposure Management, each connector has a status that indicates its current state. These statuses help you understand where a connector is in its lifecycle and whether any action is needed. Below is a description of each status you may encounter.
| Status |
Description
|
| Connecting |
This is the initial status shown when you set up a new connector.
It appears while the platform is establishing a connection and performing the first data sync.
What it means: It means the connector is being configured and is not yet active.
What you should do: Wait for the sync to complete. No action is required unless the status does not change.
|
| Connected |
This status appears once the sync is successfully completed and data is imported into Exposure Management.
What it means: The connector is active and syncing data as expected.
What you should do: No action is needed. The connector is working as intended.
|
| Failed |
If there is an issue with syncing data, the status will change to Failed.
What it means: Something went wrong during the sync process.
What you should do:
Click the status to open the log screen to review the error message, timestamp, and stage of failure.
Use this information to troubleshoot or share with support if needed.
|
| Disabled |
You can manually disable a connector when you no longer want it to fetch new data.
What it means: The connector has stopped syncing, but existing data remains in the system.
What you should do:You can re-enable the connector at any time to resume syncing. No data is lost during this state.
|
| Deleting |
This status appears when you choose to delete a connector.
What it means: Exposure Management is removing the connector and its associated data.
What you should do:
Wait for the process to complete.
Once deletion is complete, the connector will no longer appear in the list.
|