Welcome to Tenable for ServiceNow 5.x.x

Last Updated: September 28, 2023

Caution: Tenable's Vulnerability Response (VR) integration app for Tenable Vulnerability Management and Tenable Security Center is deprecated and the last day of support is April 14th, 2023. Tenable recommends that you migrate to ServiceNow's integration app for Tenable Vulnerability Management or Tenable Security Center before this date. For more information, see the Tenable bulletin. This application continues to be available for OT Security and is renamed as “OT Security for VR."

Tenable applications are designed to help customers who use ServiceNow with Tenable Vulnerability Management, Tenable Security Center, or OT Security.

In the Tenable for ServiceNow 5.x.x and later, the Tenable Connectors handle all configuration and import scheduling. Therefore, you must properly configure your Tenable Connectors for the Assets, Vulnerability Response (VR) for OT Security, or Information Technology Service Management (ITSM) applications to function properly.

The Service Graph Connector for Tenable for Assets application integrates Tenable assets with the ServiceNow Configuration Management Database (CMDB). Assets are imported into the CMDB through ServiceNow's Identification Reconciliation Engine (IRE). This application, once configured, allows you to bring Tenable asset data into ServiceNow as CIs and to push ServiceNow CIs to Tenable as assets.

The OT Security for Vulnerability Response application integrates Tenable vulnerability findings with the ServiceNow Security Operations Vulnerability Response module. This application, once configured, syncs all of OT Security vulnerability findings into ServiceNow Vulnerable Items (VI) and Tenable Plugin details into ServiceNow Third-Party Vulnerabilities.

The Tenable for ITSM application integrates Tenable vulnerability findings into a custom table used to create incidents from the vulnerabilities. This application, once configured, syncs all of Tenable vulnerability findings into a custom vulnerabilities table and Tenable Plugin details into a second custom table.

This guide covers ServiceNow integration with:

Tip: The Tenable for ServiceNow User Guide is available in English and Japanese.