Tenable Applications Upgrade Overview

Tenable's ServiceNow applications get upgrades periodically. Tenable recommends that you upgrade the platform to ensure your system remains up to date.

Supported Upgrade Paths

Version 3.1 and earlier

Tenable does not support direct upgrades to the current version of the application for customers currently using Tenable apps version 3.1 and earlier. To upgrade to the newest version of the Tenable applications, delete your current Tenable applications and data and then reinstall the newest version of the applications.

For more information, see Deleting Tenable Applications and Data.

Version 4.0 and later

Tenable supports direct upgrades to the current version of the application for customers using Tenable apps version 4.0 and later. For more information, see Upgrade Tenable Applications.

To upgrade the ServiceNow Tenable Applications:

  1. Disable the Tenable connectors.
  2. Upgrade the platform.

    For more information, see the ServiceNow documentation.

  3. For each of the Tenable Applications you installed, complete the Upgrade the Tenable Applications steps.

    • Upgrade the Tenable Connector
    • Upgrade Tenable for Assets
    • Upgrade Tenable for VR (if using)
    • Upgrade Tenable for ITSM (if using)
  4. Enable the Tenable connectors.