Upgrade NNM on Windows

Before You Begin

These steps assume you have backed up your custom SSL certificates. They also assume that you are running all programs as a local user with administrative privileges. To do so, when UAC is enabled, right-click on the installer program and select Run as Administrator.

Additionally, you must ensure the latest version of the Microsoft Visual C++ 2010 Redistributable Package is installed for your 64-bit platform and architecture. Be sure to stop any other programs on your system that are utilizing WinPcap.

To upgrade NNM on Windows:

  1. Stop the Tenable NNM Proxy Service from the Windows Services control panel.

  2. Double-click the .exe file downloaded from the Tenable Downloads page. The specific filename varies depending on your platform and/or version.

    The InstallShield Wizard launches and begins the upgrade process.

  3. Click the Next button.

    The automated upgrade process begins.

    Note: If the version of WinPcap is not at the appropriate level during the upgrade process, an upgrade window appears and begins the process of upgrading WinPcap. Failure to install the recommended version of WinPcap may result in errors with NNM monitoring.

  4. When the upgrade is complete, start NNM.

  5. Navigate to https://<ip address or hostname>:8835 to display the NNM web front end to log in.

    Tip: Ensure that organizational firewall rules permit access to port 8835 on the NNM server.