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Reset a Locked Account
To reset a locked account:
In the command line interface, use the appropriate command for your operating system to delete the hash.lockedout file:
# rm /opt/nnm/var/nnm/users/<locked account name>/hash.lockedout
# rm /Library/NNM/var/nnm/users/<locked account name>/hash.lockedout
Tip: Alternatively, a user with administrative privileges can navigate to this directory and manually delete the hash.lockedout file.
- After deleting the hash.lockedout file, if needed, a user with administrative privileges can follow the steps under Modify a User Account to reset the user's password.