Introduction
Last updated: May 13, 2026
The Tenable Cloud Platform Service Description Guide provides customers with a comprehensive understanding of service definitions for all hosted products. This guide covers all hosted products on the Tenable Cloud Platform, including Tenable One and its underlying modules. Tenable may update this document periodically.
Service Terms and Policies
The following documents contain important terms and policies for Tenable Cloud Platform services. Review these documents to understand the service. Contact your Tenable sales representative with any questions.
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Tenable Software License Agreements, which includes:
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Tenable Master Agreement
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Tenable Data Processing Addendum
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Service Level Agreement
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Platform Network Connectivity
Access to the Tenable Cloud Platform is granted through publicly available endpoints. Customers are responsible for maintaining reliable connectivity that complies with local and regional regulations. If you can't meet connectivity requirements, Tenable recommends working with your internal network team to establish uninterrupted connectivity — for example, by using a proxy or configuring firewall access control lists.
Platform Authentication and Access
Customers can configure authentication using a SAML v2 identity provider. User access is controlled through role-based access control (RBAC). To access the API, you can create API keys unique to your account. These keys allow external applications to make authorized API calls to the Tenable Cloud API without creating a session. For more information, see Authorization.
Platform License Elasticity and Compliance
The Tenable Cloud Platform provides license elasticity, which allows you to temporarily exceed your contracted license. Overutilization may result in in-product and email notifications and/or loss of function and access. Customers are liable for all actual license usage, including overages, in accordance with the Tenable Master Agreement. Tenable uses commercially reasonable efforts to communicate directly with account owners before any functional impact.
To maintain license hygiene and compliance, Tenable provides the following resources: