Introduction
Last updated: February 17, 2026
The intention of this Tenable Cloud Platform Service Description Guide ("Service Description”) is to provide customers with a comprehensive understanding of service definitions for all hosted products. This guide covers all hosted products on the Tenable Cloud Platform, including Tenable One and its underlying modules. Tenable may update this document periodically.
Service Terms and Policies
The following links access important term and policy documents that pertain to the Tenable Cloud Platform Services. Be sure to read these documents to understand the service clearly. If you have any questions, contact your Tenable sales representative.
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Tenable Software License Agreements, which includes the following:
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Tenable Master Agreement
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Tenable Data Processing Addendum
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Service Level Agreement
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Platform Regions
Users can find Supported Tenable Cloud Platform cloud regions and respective characteristics listed here.
Platform Network Connectivity
Access to the Tenable Cloud Platform is granted through publicly available endpoints. In all cases, customers are responsible for the required reliable connectivity complying with local and regional regulations. If a customer cannot meet connectivity requirements for accessing the platform, Tenable recommends collaborating with internal network resources to establish uninterrupted connectivity, for example, using a proxy or configuring firewall access control lists.
Platform Authentication and Access
Customers can configure authentication using a SAML v2 identity provider. User access is controlled with a role-based access control (RBAC) feature set. To access our API, customers have the option to create a distinct set of API keys that are unique to their account. The keys allow external applications to make authorized API calls to the Tenable Cloud API, without creating a session. For more information, see Authorization.
Platform License Elasticity and Compliance
Currently, the Tenable Cloud Platform provides license elasticity for customers to burst above their license. Overutilization of license may result in in-product and email notifications and/or loss of function and access. In addition, customers are liable for all actual license usage (including overages) in accordance with the Tenable Master Agreement. Tenable will use commercially reasonable efforts to communicate directly with account owners prior to functional impact.
To aid in license hygiene and compliance, Tenable provides several resources to help customers to comply with contracted licenses: