Contact Details

You can view additional details about any contact listed on he Contacts page.

To access the Contact Details page:

Access the Contacts page.
Click the email of the contact for which you want to view additional details.
The Contact Details page appears.
Tip: At the top of the page, you can view the status of the contact, for example Active or Disabled.

The page includes the following sections:

The Contact Details section includes the following information:

Full Name — The full name of the contact.
Email — The email address associated with the contact.

Tip: Click the button to copy the email directly to your clipboard.
Customer IDs — The customer ID associated with the contact.

Tip: Click the button to copy the ID directly to your clipboard.
Community Contact — Indicates whether or not the contact is a community contact.
Primary Contact — Indicates whether or not the contact is a primary contact.
Manage Contacts — Indicates whether or not the contact can manage other contacts within the Tenable Appliance portal.
Manage Services & Training — Indicates whether or not the contact can manage services and trainings within Tenable Professional Services.
Manage Cases — Indicates whether or not the contact can manage customer support cases, including their own.
MFA Enrolled — Indicates whether or not the contact is enrolled in multi-factor authentication.

Assigned Products

The Assigned Products section on the Contact Details page lists all products assigned to the selected contact.

Tip: Use the search bar at the top of the page to filter the list and search for specific products.

Note: Primary contacts have Owner level access for all products on the account regardless of their product assignment status.

The list includes the following product information:

Status — The status of the product, for example Active or Expired.
Code — The product code associated with the product. Click the product code to navigate directly to the Product Details page.
Product Name — The name of the product.
Label — Where applicable, a descriptive label applied to the product during configuration.
Product Access — The type of access the contact has to the product, for example Read or Owner.
Expiration Date — The date on which the product expires.

To change the default columns within the list: