Product Details

The Product Details page within the Tenable Account Management portal allows you to view important details about your products, as well as manage your product and its assigned contacts, request renewal quotes, and more!

To access the Product Details page:

  1. Access the Products page.

  2. In the Products list, in the Code column, click the code for the product for which you want to view details.

    The product details page appears.

The product details page includes the following sections:

Product Overview

Note: The information within this section depends on the product for which you are viewing details. For example, Tenable Security Center product details appear differently than Tenable Nessus details.

The product overview section includes important information about the product, including, but not limited to:

Tip: Click the button next to an item to copy it directly to your clipboard.

  • Activation Code — The activation code for the product.

  • Customer ID — The customer ID of the product owner assigned to the product.

  • Consoles Licensed — Where applicable, the number of individual consoles licensed to the product.

  • Container UUID — Where applicable, the UUID assigned to the product container.

  • Size — Where applicable, the size of the license associated with the product.

In this section, you can manage your product in the following ways:

You can set an optional label on any product, which appears in the Label column in the Products list.

To set a label on a product:

  1. In the upper-right corner of the Product Overview section, click Manage Product.

    A menu appears.

  2. Click Set Label.

    The Set Label window appears.

  3. In the Label text box, type a label for the product.

  4. Click Submit.

    The Tenable Account Management portal saves your changes and displays the label in the Products list.

Billing and Subscription

The Billing and Subscription tab on the product details page allows you to view purchase, billing, subscription, and expiration information about your product.

This section includes the following information:

  • Purchase Date — The date on which the product was purchased.

  • Expiration Date — The date on which the product license expires.

In this section, you can manage your product billing and subscriptions in the following ways:

You can request a renewal quote for any product you have listed within the Tenable Account Management portal.

To request a renewal quote:

  1. In the lower-right corner, click Request Renewal Quote.

    The Request Renewal Quote window appears.

  2. Fill out the form with the appropriate information for the renewal quote request.

  3. Click Submit.

    The Tenable Account Management portal submits your request for a renewal quote.

For some Tenable products, you can renew or get a quote for the product online.

To renew or quote online:

  1. In the lower-right corner, click Renew or Quote Online.

    The Renew or Quote Products Online window appears.

  2. Select the check box next to each Tenable product available for online renewal or quote.

  3. Click Proceed to Cart.

    The Tenable Account Management navigates you directly to your Tenable shopping cart to complete your online product purchase.

Consoles (Tenable Vulnerability Management, Tenable Security Center, Tenable Security Center+, Tenable Enclave Security Only)

The Consoles tab on the product details page is available for any Tenable product that allows the use of individual consoles:

  • Tenable Vulnerability Management

  • Tenable Security Center

  • Tenable Security Center+

  • Tenable Enclave Security

Here, you can view and manage those consoles.

Tip: Use the search bar at the top of the page to filter the list and search for specific consoles.

The Consoles list includes the following information:

  • Status — The status of the console, for example Active or Unactivated.

  • Code — The product code associated with the console. Click the product code to navigate directly to the product details page for that console.

  • Label — Where applicable, a descriptive label applied to the console during configuration. For Tenable Enclave Security, this option is called Namespace.

  • Hostname — Where applicable, the hostname assigned to the console. For Tenable Enclave Security, this option is called Cluster ID.

  • Container UUID (VM Only) — The UUID associated with the Tenable Vulnerability Management console.

  • Username (VM Only) — The primary username associated with the Tenable Vulnerability Management console.

  • Size — The licensing size associated with the console.

  • Agents Managers On-prem — The number of on-prem agents provisioned versus the number of available on-prem agent managers. Click the number to navigate directly to the On-Prem Agent Managers tab within the console's product details.

  • Created Date — The date at which the console was created.

  • Expiration Date — The date at which the console expires.

In this section, you can manage consoles in the following ways:

To create a new console:

  1. In the upper-right corner of the Consoles tab, click Manage Consoles.

    A menu appears.

  2. Click Create Console.

    The Create New Console window appears.

      1. (Optional) In the Label text box, type a label for the console. This label appears in the Label column across the Tenable Account Management portal.

      2. In the Size text box, type the number of IP addresses you want to allocate to the console.

        Tip: Alternatively, drag the slider left or right to adjust the number.

      3. In the WAS FQDN text box, type the number of WAS FQDNs you want to allocate to the console.

        Tip: Alternatively, drag the slider left or right to adjust the number.

      4. In the Hostname text box, type a hostname for the console. This appears in the Hostname column for the console across the Tenable Account Management portal.

      1. From the Contact Email drop-down, select the email address of the primary contact for the console.

      2. In the Password text box, type a password for the contact.

      3. In the Confirm Password text box, re-type the password for the contact.

      4. Click Next.

      5. (Optional) In the Label text box, type a label for the console. This label appears in the Label column across the Tenable Account Management portal.

      6. From the Region drop-down, select the cloud region in which you want the cloud agent to reside.

        Tip: For more information on cloud regions, see Cloud Sensors in the Tenable Vulnerability Management User Guide.

      7. In the Size text box, type the number of IP addresses you want to allocate to the console.

        Tip: Alternatively, drag the slider left or right to adjust the number.

      1. (Optional) In the Label text box, type a label for the console. This label appears in the Label column across the Tenable Account Management portal.

      2. In the Size text box, type the number of IP addresses you want to allocate to the console.

        Tip: Alternatively, drag the slider left or right to adjust the number.

      3. In the Cluster ID text box, type cluster ID label for the console. This appears in the Cluster ID column for the console across the Tenable Account Management portal.

      4. In the Namespace text box, type a namespace for the console. This appears in the Namespace column for the console across the Tenable Account Management portal.

      Tip: For more information, see Prepare Kubernetes Clusters in the Tenable Enclave Security User Guide.

  3. Click Create.

    The Review Console page appears.

  4. Click Submit.

    The Tenable Account Management portal creates the console and adds it to the Consoles list.

You can edit the size of any console within the Consoles list.

To edit the size of a console:

  1. In the Consoles list, in the row for the console whose size you want to edit, click the button.

    A menu appears.

  2. Click Edit Console Size.

    The Edit Console Size window appears.

  3. In the Size text box, type the number of IP addresses you want to allocate to the console.

    Tip: Alternatively, drag the slider left or right to adjust the number.

  4. In the WAS FQDN text box, type the number of WAS FQDNs you want to allocate to the console.

    Tip: Alternatively, drag the slider left or right to adjust the number.

  5. Click Update.

    The Tenable Account Management portal updates the size of the selected console.

To delete a console:

  1. In the Consoles list, in the row for the console you want to delete, click the button.

    A menu appears.

  2. Click Delete Console.

    A confirmation message appears.

  3. Click Delete.

    The Tenable Account Management portal deletes the selected console.

Assigned Contacts

The Assigned Contacts tab on the product details page allows you to view and manage the contacts assigned to the product.

Tip: Use the search bar at the top of the page to filter the list and search for specific contacts.

The Assigned Contacts list includes the following information:

  • Status — The status of the contact, for example Active or Disabled.

  • Name — The full name of the contact.

  • Email — The email address associated with the contact.

  • Contact Role — The role associated with the contact, for example Primary or Community.

  • Product Access — The product access associated with the contact, for example Owner or Read.

In this section, you can manage contacts in the following ways:

To assign a contact to the product:

  1. In the upper-right corner of the Assigned Contacts tab, click Manage Contacts.

    A menu appears.

  2. Click Assign Contact.

    The Assign Contact to Product window appears.

  3. From the drop-down, select the contact you want to assign to the product.

    Tip: You can add a new contact to the portal via the Contacts page.

  4. Click Submit.

    The Tenable Account Management portal assigns the selected contact to the product, and the contact appears in the Assigned Contacts list.

You can set one contact as the product owner for a Tenable product.

Note: There can be only one product owner for a product at a time.

To set a product owner:

  1. In the upper-right corner of the Assigned Contacts tab, click Manage Contacts.

    A menu appears.

  2. Click Set Product Owner.

    The Set New Product Owner window appears.

  3. From the New Product Owner drop-down, select the contact you want to assign the role of product owner.

    Tip: You can add a new contact to the portal via the Contacts page.

  4. If there was an existing contact assigned the product owner role, from the Previous Owner Access drop-down, select the product access you want to grant the previous product owner.

  5. Click Submit.

    The Tenable Account Management portal assigns the product owner role to the selected contact, and, where applicable, updates the access of the previous product owner.

You can edit the access of any contact currently assigned to the product.

To edit an assigned contact's access:

  1. In the Assigned Contacts list, in the row for the contact whose access you want to edit, click the button.

    A menu appears.

  2. Click Edit Access.

    The Edit Access window appears.

  3. From the Product Access drop-down, select the type of product access you want to assign to the user.

  4. Click Submit.

    The Tenable Account Management portal updates the product access for the selected contact.

Child Products

The Child Products tab on the product details page shows information about all child products assigned to a parent application or console.

Tip: Use the search bar at the top of the page to filter the list and search for specific child products.

The Child Products list includes the following information:

  • Status — The status of the console, for example Active or Unactivated.

  • Code — The product code associated with the console. Click the product code to navigate directly to the product details page for that console.

  • Product Name — Where applicable, the hostname assigned to the console.

  • Label — Where applicable, a descriptive label applied to the console during configuration.

  • Size — The licensing size associated with the console.

  • Customer ID — The date at which the console was created.

  • Expiration Date — The date at which the console expires.

In this section, you can manage your child products in the following ways:

You can set an optional label on any product, which appears in the Label column in the Products list.

To set a label on a child product:

  1. In the Child Products list, in the row for the child product you want to label, click the button.

    A menu appears.

  2. Click Set Label.

    The Set Label window appears.

  3. In the Label text box, type a label for the product.

  4. Click Submit.

    The Tenable Account Management portal saves your changes and displays the label in the Child Products list.

You can reset the activation for child products. Because an activation code can only be registered on one host, this option allows you to register it again, either on the same host or another host.

To reset the activation for a child product:

  1. In the Child Products list, in the row for the child product whose activation you want to reset, click the button.

    A menu appears.

  2. Click Reset Activation.

    A confirmation message appears.

  3. Click Submit.

    The Tenable Account Management portal resets the activation for the specified child product.

On-Prem Agent Managers (Consoles Only)

The On-Prem Agent Managers tab on the product details page highlights the on-premise agents associated with your Tenable Security Center child consoles.

Tip: Use the search bar at the top of the page to filter the list and search for specific agents.

The On-prem Agent Managers list includes the following information:

  • Status — The status of the on-prem agent, for example Active or Unactivated.

  • Code — The product code associated with the on-prem agent. Click the product code to navigate directly to the product details page for that cloud agent.

  • Label — Where applicable, a descriptive label applied to the on-prem agent during configuration.

  • Size — The licensing size associated with the on-prem agent.

  • Created Date — The date at which the on-prem agent was created.

  • Expiration Date — The date at which the on-prem agent expires.

In this section, you can manage your on-prem agent managers in the following ways:

To add an on-prem agent manager to a Tenable Security Center console:

  1. In the upper-right corner of the On-Prem Agents tab, click Manage Agents.

    A menu appears.

  2. Click Add On-Prem Agent Manager.

    The Add On-Prem Agent window appears.

  3. (Optional) In the Label text box, type a label for the on-prem agent manager. This label appears in the Label column across the Tenable Account Management portal.

  4. Click Add.

    The Tenable Account Management portal creates the on-prem agent manager and adds it to both the Tenable Security Center console and the On-Prem Agent Managers list.

Parent Product (Child Products Only)

The Parent Product tab on the product details page highlights key information about the parent products of Tenable Security Center consoles and Tenable One child products.

Note: The information within this section depends on the parent product for which you are viewing details.

The Parent Overview section includes parent product information including, but not limited to:

Tip: Click the button next to an item to copy it directly to your clipboard.

  • Product Name — The name of the parent product, for example Tenable One or Tenable Security Center Plus.

  • Activation Code — The activation code associated with the parent product. Click the activation code to navigate directly to the product details page for the parent product.

  • Label — Where applicable, a descriptive label applied to the parent product during configuration.

  • Container Username — Where applicable, the username of the parent product container owner.

  • Container UUID — Where applicable, the UUID associated with the parent product.

  • Size — Where applicable, the licensing size associated with the parent product.

  • Customer ID — Where applicable, the customer ID linked to the parent product.

Sites (Tenable OT Security Only)

The Sites tab on the product details page allows you to view and manage the sites assigned to your Tenable OT Security instance.

Tip: Use the search bar at the top of the page to filter the list and search for specific sites.

The Sites list includes the following information:

  • Status — The status of the site, for example Active or Unactivated.

  • Label — Where applicable, a descriptive label applied to the site during configuration.

  • Site ID — The ID of the site on which the site resides.

  • Size — The licensing size associated with the site.

  • Created Date — The date at which the site was created.

  • Expiration Date — The date at which the site expires.

In this section, you can manage your sites in the following ways:

You can edit any site in the Sites list.

To edit a site:

  1. In the Sites list, in the row for the site you want to edit, click the button.

    A menu appears.

  2. Click Edit Site.

    The Edit Site Details window appears.

  3. (Optional) In the Label text box, type a label for the site. This label appears in the Label column across the Tenable Account Management portal.

  4. In the Size text box, type the number of IP addresses you want to allocate to the site.

    Tip: Alternatively, drag the slider left or right to adjust the number.

  5. In the Activation Certificate text box, paste the activation certificate code for your Tenable OT Security instance. Contact Tenable Support for more information.

  6. Click Update.

    The Tenable Account Management portal saves your changes to the site.

To delete a site:

  1. In the Sites list, in the row for the site you want to delete, click the button.

    A menu appears.

  2. Click Delete Site.

    A confirmation message appears.

  3. Click Delete.

    The Tenable Account Management portal deletes the selected site.