Unlock Your Account

Required Tenable Vulnerability Management User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Required Tenable Web App Scanning User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Tenable Vulnerability Management locks you out if you attempt to log in and fail 5 consecutive times.

Note: If you no longer have access to the email address specified in your account, an administrator for your Tenable Vulnerability Management instance can reset your password instead. If you are unsure which email address to use, contact your Tenable representative.

Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.

To unlock your account:

1. On the Tenable Vulnerability Management login page, click the Forgot your password? link.

   The password reset page appears.

2. In the Username box, enter your Tenable Vulnerability Management username.

3. In the CAPTCHA box, type your answer to the question.

4. Click Send.

   Tenable Vulnerability Management sends password recovery instructions to the email address specified in your user account.

5. Reset your password using the instructions in the email message. See Password Requirements for more information.