Manage Connections
Last Updated: August 29, 2025
Required User Role: Administrator
You can create or update existing connections and test the connection. The Connections module helps you to manage and monitor connections between various system components.
Key fields in this module include:
| Name | Description |
|---|---|
| Name |
The unique identifier for each connection. |
| Active |
Indicates whether the connection is currently active or inactive. |
| Connection Alias |
An alternative name or identifier used to reference the connection. |
| Message |
Contains relevant information or notifications related to the connection. |
| Status |
The current state of the connection, such as success, pending, or failed. |
| Status Code |
The response status code returned from the API call for the using the connection credentials. |
| Suggestion |
Recommendations or actions to address any issues. |
| Application |
The application scope in which the connection is created. |
| Updated |
The date and time when the connection record was last modified. |
The Status field indicates the operational state of a connection and can have the following values:
| Name | Description |
|---|---|
| Success |
The connection is operating normally and is successfully transmitting data or performing its intended functions. |
| Error |
There is an issue with the connection, which may be affecting its performance or preventing it from functioning as expected. |
To manage the connector:
-
Log in to your ServiceNow instance.
-
Navigate to Tenable Connector for Assets > Connectors.
The Tenable Connector appears.
-
Click New or select an existing connection to update.
Service Graph Connections remain in sync with their associated Tenable connectors. When you click Test Connection, the status is updated there, and all connectors that use this connection as their Service Graph Connection are marked as healthy or unhealthy based on the outcome of the test connection. Similarly, if you perform the Test Connection action from a Tenable connector, the result of that test is also reflected there, and the status is updated accordingly