Unlock Your Account
Required Tenable Vulnerability Management User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator
Required Tenable Web App Scanning User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator
Tenable Web App Scanning locks you out if you attempt to log in and fail 5 consecutive times.
Note: If you no longer no longer have access to the email address specified in your account, an administrator for your Tenable Web App Scanning instance can reset your password instead.
Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.
To unlock your account:
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On the Tenable Web App Scanning login page, click the Forgot your password? link.
The password reset page appears.
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In the Username box, enter your Tenable Web App Scanning username.
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In the CAPTCHA box, type your answer to the question.
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Click Send.
Tenable Web App Scanning sends password recovery instructions to the email address specified in your user account.
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Reset your password using the instructions in the email message. See Password Requirements for more information.