Unlock Your Account

Required Tenable Vulnerability Management User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Required Tenable Web App Scanning User Role: Basic, Scan Operator, Standard, Scan Manager, or Administrator

Tenable Web App Scanning locks you out if you attempt to log in and fail 5 consecutive times.

Note: If you no longer have access to the email address specified in your account, an administrator for your Tenable Web App Scanning instance can reset your password instead. If you are unsure which email address to use, contact your Tenable representative.

Note: A user can be locked out of the user interface but still submit API requests if they are assigned the appropriate authorizations (api_permitted). For more information, see the Tenable Developer Portal.

To unlock your account:

  1. On the Tenable Web App Scanning login page, click the Forgot your password? link.

    The password reset page appears.

  2. In the Username box, enter your Tenable Web App Scanning username.

  3. Where applicable, respond to the CAPTCHA security challenge.

  4. Click Send.

    Tenable Web App Scanning sends password recovery instructions to the email address specified in your user account.

  5. Reset your password using the instructions in the email message. See Password Requirements for more information.