Communication Providers

The Communication Providers template lists the available notification methods used to send notifications to administrators, approvers, and others.

The basic built-in Communication Providers included with Tenable Patch Management are HTML email, Simple email, HTML SMTP, Simple SMTP, SMS/Text, Microsoft Teams Notification, or WhatsApp notification.

Using Communication Providers

Tenable Patch Management has several common Communication Providers configured for notification purposes. You can add new communication providers if the existing choices do not meet your needs.

Open and Save a Communication Provider Template

  1. Select Communication Providers in the left navigation menu of the Patch Management Dashboard.

  2. Select the Name of an existing template to open it, and then save the template with a new title:

    1. Select More in the upper-left corner of the dialog, and then select Save As.

    2. Enter a new name for the template, and then click Save as on the lower-left corner of dialog. This returns you to a copy of the template with the new name.

    3. Enter a detailed Description of the process covered in this template or leave the prepopulated description. Add a character to enable the Save button, and then select Save on the upper left corner of the dialog.

Set Communication Provider Properties

  1. Scroll down to Communication Provider Properties box in an open Communication Provider template, and then choose a Media Type. This is the media type used by the provider you are creating.

    • If the Media Type is related to an SMTP Server, skip to Step 5. These Media Types use neither Message Aggregation nor Subject Line indicators. Both items default to disabled.

    • Otherwise, continue with Step 2.

  2. Select the Supports Message Aggregation toggle to enable or disable (default) whether this Communication Provider supports the aggregation of multiple messages into a single message. Defaults to enabled.

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  3. Select the Supports Subject Line button to enable or disable (default) whether this Communication Provider supports the ability to include a subject line with its messages.

  4. Enter the From Address to use for communication using SMTP Server settings if the Communication Provider supports this field. If not, leave the field blank.

  5. Select Save on the upper left to save your progress:

    1. Check the Error View and resolve any errors.

    2. Select Save again if you make any changes.