Download Linked Agent Logs

Required Tenable Vulnerability Management User Role: Scan Manager or Administrator

In Tenable Vulnerability Management, you can request and download a log file containing logs and system configuration data from any of your linked agents. This information can help you troubleshoot system problems and easily provide data for Tenable Support.

You can store a maximum of five log files from each agent. Once the limit is reached, you must remove an old log file to download a new one. After you request an agent log file, Tenable Vulnerability Management retains the log file for seven days.

Note: You can only download agent logs when the agent is online. The Tenable Vulnerability Management Logs tab disappears when the selected agent is offline.

Tip: If Tenable Vulnerability Management identifies your agent as offline unexpectedly, Tenable recommends running the nessuscli bug-report-generator command on the agent to troubleshoot.

To download logs from a linked agent in Tenable Vulnerability Management:

1. In the left navigation, click Sensors.

   The Sensors page appears. By default, the Nessus Scanners tab is active and Linked Scanners is selected in the drop-down box.

2. Click the Nessus Agents tab.

   The list of agents appears and Linked Agents is selected in the drop-down box.

3. In the agents table, click the agent for which you want to download logs.

   The details page for that agent appears.

4. Click the Logs tab.

   A table shows any previously downloaded logs.

5. In the upper-right corner, click Request Logs.

   Note: If you have reached the maximum of five log files, the Request Logs button is disabled. Remove an existing log before downloading a new one.

   Tenable Vulnerability Management requests the logs from the agent the next time it checks in, which may take several minutes. You can view the status of the request in the user interface until the download is complete.

   Once you request agent logs, Tenable Vulnerability Management retains the logs for seven days.

6. To download the log file, click the button.

   The system downloads the log file.

To remove an existing log:

1. In the row of the log you want to remove, click the button.

   A confirmation window appears.

2. In the confirmation window, click Delete.

   Tenable Vulnerability Management deletes the log and removes it from the table.

To cancel a pending or failed log request:

• In the row of the pending or failed log request that you want to cancel, click the button.

  Tenable Vulnerability Management cancels the log request and removes it from the table.